Some merchants believe that once they provide Instabill with banking details to where they want to receive payouts, they cannot change their account information again. However, changing your banking details for payouts is a very simple procedure. Your first step is to email the Instabill Finance Department at finance[at]instabill.com and request a bank account change…
Fraud Awareness for Card-Not-Present Transactions
Through technological advances and the increase of computer-savvy hackers, it is more important than ever for e-commerce merchants to enhance their fraud prevention strategies. Just like Visa says, “If the card is not there, you need to be more aware.” There are many simple techniques merchants can implement to help prevent card-not-present fraud. Below is…
Managing Shopping Cart Abandonment in 5 Easy Steps
According to Baymard, a small independent web research institute, the average shopping cart abandonment rate is at 67%. There are many reasons why customers could be leaving your site before completing the sale and there are many ways to manage abandoned carts. Whether you want to prevent an abandoned cart or bring a lost customer…
How to Attract Customers to Your New Website
So, you are getting ready to launch a new e-commerce website and you would like to start attracting customers for your grand opening. There are several marketing techniques to try, but what it comes down to is what works best for your individual business. Instabill has been working with existing and startup businesses since 2001…
The Many Advantages of Offshore Merchant Accounts
If an easier merchant account approval is not a good enough reason to take your U.S. business offshore, then maybe this blog post will help convince you. Sure, Instabill specializes in offshore merchant accounts and international credit card processing, but there is real value in offshore incorporations. A few months ago, Instabill CEO Jason Field…
Processing Chargebacks with Instabill
Chargebacks occur when a customer contacts his or her credit card issuing bank to initiate a dispute on a purchase they made with their credit card. Ideally, you would prefer the cardholder contact you directly by calling the number you provided on your billing descriptor or customer service page on your website. When a customer…
How to Avoid an Online Business Failure
Instabill has been in the credit card processing business for more than a decade and we have seen our fair share of successful and not-so-successful startups. The reason why nearly 90% of businesses fail is that the owner lacks experience and knowledge. However, we are here to support new e-commerce business ventures and do all…
The Never-Ending Customer Service Conversation
You love talking to customers on the telephone, but sometimes they seem as if they want to have a never-ending conversation. When long customer service calls prevent you from completing other work, you need to find a way to end the call nice and quick while remaining professional. Below are a few tips to help…
Advice for Startup Online Gambling Merchants
Starting an online gambling business is a lot different now than it was a decade ago. Until the end of 2011, the United States had banned all forms of online betting. Other countries have heavily regulated it, Visa created the 7995 code to identify online gambling transactions, and acquiring banks oftentimes make it difficult to…